Privacy Policy

1. Introduction

Hatej Tourism ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or interact with us. This policy complies with Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

Contact Information:

• Company: Hatej Tourism
• Address: 2219 Danforth Ave, Toronto, ON M4C 1K4, Canada
• Phone: +1 604-957-0016
• Email: [email protected]

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address
• Travel Information: Travel dates, preferences, special requirements, group size
• Payment Information: Credit card details, billing information (processed securely through third-party providers)
• Emergency Contact Information: Emergency contact details for safety purposes during tours
• Health Information: Medical conditions or dietary restrictions relevant to tour participation
• Communication Records: Records of communications between you and our team

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our website
• Referring website information
• Cookie and similar technology data (see our Cookie Policy for details)

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To provide, operate, and maintain our tourism services
• Communication: To respond to inquiries, send confirmations, and provide customer support
• Booking Management: To process reservations, payments, and manage tour logistics
• Safety and Emergency: To ensure participant safety during tours and handle emergencies
• Marketing: To send promotional materials and updates about our services (with your consent)
• Legal Compliance: To comply with applicable laws and regulations
• Business Operations: To improve our services, conduct research, and maintain business records

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our website, conducting business, or servicing you, including:

• Payment processors
• Tour operators and local guides
• Transportation providers
• Accommodation providers
• Insurance companies
• Email marketing platforms

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our customers or others
• Investigate fraud or security issues

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity, subject to the same privacy protections.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and employee training
• Secure payment processing through PCI-compliant providers
• Regular backup and disaster recovery procedures

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Customer Records: 7 years after last interaction (for tax and business purposes)
• Marketing Communications: Until you unsubscribe or withdraw consent
• Website Analytics: 26 months
• Payment Information: As required by payment card industry standards

7. Your Rights and Choices

Under Canadian privacy law, you have the following rights regarding your personal information:

7.1 Access and Correction

You have the right to access and request correction of your personal information we hold about you.

7.2 Withdrawal of Consent

You may withdraw your consent for certain uses of your personal information at any time, subject to legal or contractual restrictions.

7.3 Marketing Communications

You can opt-out of marketing communications by:

• Clicking the unsubscribe link in our emails
• Contacting us directly at [email protected]
• Calling us at +1 604-957-0016

7.4 Complaints

If you have concerns about how we handle your personal information, you may:

• Contact us directly using the information provided above
• File a complaint with the Office of the Privacy Commissioner of Canada

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. For detailed information about our use of cookies, please see our Cookie Policy.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

11. International Data Transfers

Your personal information may be transferred to and processed in countries other than Canada, including the United States, where our service providers may be located. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification (if you have provided your email address)
• Displaying a prominent notice on our website

Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.

13. Google Ads Compliance

This website and our advertising practices comply with Google Ads policies. We ensure that:

• All advertising content is truthful and accurate
• We do not engage in prohibited advertising practices
• User privacy is protected in accordance with applicable advertising policies
• We maintain transparency in our advertising practices